Quality you can hold us to
As an ISO 9001:2015 certified courier and logistics provider, we put our standards in writing — and measure ourselves against them on every single shipment.
What our Quality Policy means
Parcel LK operates a Quality Management System certified to ISO 9001:2015. Our Quality Policy sets out the standards our teams work to from first pickup to final delivery — how we handle your goods, how we measure our performance, and how we put things right when they go wrong. It is approved by senior management, communicated to every employee, and reviewed regularly to make sure it still reflects the business and the customers we serve.
Six things we hold ourselves to
Customer satisfaction
We listen, understand what each customer needs, and resolve issues quickly, fairly and courteously.
On-time delivery
Dependable transit times across all 25 districts and 220+ destinations, backed by real-time tracking.
Safety & security
Every parcel handled with care — protecting goods, people, data and the communities we serve.
Compliance
We meet ISO 9001:2015 requirements alongside all applicable statutory, regulatory and customer obligations.
Continual improvement
We set measurable quality objectives, review performance regularly and act on what the data tells us.
Trained people
Ongoing training and clear accountability, so quality is understood and owned by everyone at Parcel LK.
Read it in your language
Our Quality Policy is published in English, Sinhala and Tamil. Select a version below to view it full size.
Questions about our standards?
Our team is happy to walk you through how we work — and how we keep improving.